Course Registration


Questions? Call +1 510-701-4411. Or Click here to go to our secure registration site

You may register for any of our standard course offerings through our secure on-line ordering system. If you wish to contact a real person instead, click on the Contact link in the menu at the top of this page where you find our phone numbers and e-mail addresses. However, we can only take credit card payments through our on-line registration system, not over the telephone.

Before registering for a course PLEASE READ AND UNDERSTAND THE FOLLOWING POLICY STATEMENTS:

Attendee Policy:
Your purchase of a single course tuition grants you individually the right to attend the course, to view any recorded material made available to attendees, and to possess one copy of the course manual in paper and/or electronic format. You are specifically prohibited by copyright law from sharing any course material, in either printed or electronic format, with other persons who have not purchased a tuition for the course. For live-on-the-web and self-paced courses you are prohibited from inviting other persons to watch the lecture presentations unless those persons have each purchased a tuition for the course. Tuition discounts are available for multiple persons from the same organization who wish to simultaneously attend a course.

Cancellation Policy:
If you cancel your registration for a course (either classroom or live-on-the-web), two weeks or more before the start of the class you may (1) request and receive a full refund or (2) request transfer of your registration to another class within 12 months of the class you originally registered for. In the case of a transfer to a higher-priced course you must pay the difference in price prior to attending the course. For transfer to a lower-priced course we will refund to you the difference in price.

If you cancel your registration within two weeks of the start of the course, you may request a refund or transfer as outlined above but you will be charged a $500 cancellation or transfer fee. This is to cover the costs we have incurred based on our assumption of your attendance in the class.

If you cancel your registration within 48 hours (two days) of the start of the class or if you are a "no-show" for the class you are liable for the full price of the class. Neither a refund nor a transfer to another class is available for last minute cancellations or no-shows.

Substitution Policy:
You may substitute another attendee for yourself at any time prior to the start of the class. Only one substitute is allowed and the same person must attend every day of the class.